Contact

How Can We Help Today?

Owned and operated by Lake Life Oasis, our team is happy to help with orders, product questions, or planning your perfect outdoor space.

We typically respond within 24 hours on business days
Reach Us

Choose Your Preferred Channel

Email
support@lakelifeoasis.com
Within 24 hours
Phone
269-399-5659
Mon-Fri, 9 AM - 5 PM EST
Common Questions

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly from the carrier's website.

What is your return policy?

We offer 30-Day Returns on eligible items. For complete details on how to start a return and what qualifies, please refer to our Return Policy page.

Can I exchange an item for a different style or color?

Our team can walk you through the process if needed.

How do I choose the right outdoor furniture set for my space?

Start by measuring your patio, deck, or lakeside area and consider how many seats you need for everyday use and entertaining. Our product descriptions include dimensions and seating capacity to help you find the right fit. Feel free to email or call us for personalized recommendations.

What materials are your fire tables and furniture made from?

Materials vary by product and are listed on each product page. Many of our outdoor furniture sets and fire tables feature weather-resistant frames and durable tabletop surfaces designed for year-round outdoor use. Check individual listings for specific material details.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Order Status or Tracking
Returns or Exchanges
Product Questions
Outdoor Space Planning
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Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Timely Responses

We aim to reply to every inquiry within one business day so you can plan with confidence.

Secure Shopping

Your personal information and payment details are protected with industry-standard encryption.

Free Continental Shipping

Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.

30-Day Returns

Not the perfect fit for your outdoor space? Our 30-Day Returns policy is designed to keep things simple.